Sturbridge Yankee Workshop Return Policy
If for any reason you are not completely satisfied, we will credit or refund the merchandise amount paid for 30 days. Any return received after 30 days will receive a gift certificate for the merchandise value and is subject to a 20% restocking fee. Any item returned without it's original packaging is also subject to a 20% restocking fee. Personalized items will receive a gift certificate for the merchandise value only. We regret shipping costs are non-refundable. C.O.D.'s not accepted. For your convenience you may contact SYW to request a return label. A $9 shipping fee will be subtracted from your return credit per package. Please call for oversized package return rates and return rates/instructions for freight items. Please call for shipping fees and to arrange freight returns.
Customer Service Number: 1-800-231-8060
(M-F 8 am - 9 pm, Sat 9 am - 5 pm EST.)
If you would like to contact us regarding an order or services, please send email to: firstname.lastname@example.org
Please include your full name and full address if this is in regards to a previous order.
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