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Return Policy

Return Information

If you are not completely satisfied, for any reason, we will credit or refund the merchandise amount paid within 30 days. After 30 days and up to 6 months you will receive a gift certificate for the merchandise value which is subject to a 20% restocking fee. A restock fee may be applied if items are returned without original packaging. It is advised that you contact Customer Service to request a return label. A return fee will be deducted from your merchandise credit per label used. Return fees may vary. Please call for oversize/freight item returns. Personalized items will receive a gift certificate for merchandise value only. Shipping charges are non-refundable.

Use Tax: Customers are responsible to report USE TAX to their respective state.

Return from international locations:
If you live outside the USA, or its territories, you will be responsible for any customs brokerage fees associated with your standard return.

Please call ahead prior to returning damaged/defective/incorrect items. This process may take longer than a normal return due to what is involved. We apologize for the inconvenience.

RETURN FORM (PDF file) - click to print the return form.

Customer Service Number

Monday - Friday: 8:00 am - 8:00 pm ET
Saturday: 9:00 am - 5:00 pm ET
Sunday: Closed

If you would like to contact us regarding an order or services, please send email to: info@sturbridgeyankee.com

Please include your full name and full address if this is in regards to a previous order.