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Frequently Asked Questions

Sturbridge Yankee Workshop provides as much information as possible to make ordering and service a pleasant experience. For those requiring any technical related assistance, please click here for technical support. If you have a specific question regarding ordering, checking on an order, returns, shipping, freight, or our privacy policy, please choose from one the following: 

Ordering
Shipping and Delivery
Freight Delivery
Returns
Product Questions
Instructions and Forms
Price Match Guarantee
Terms of Use
Privacy Policy
About Sturbridge Yankee Workshop


Ordering:


Can I combine coupons on one order?
No. One coupon code per order, please.


For additional assistance with the ordering process, please click here.


Shipping and Delivery:


How do you ship?
Most smaller packages will ship Fedex Smart Post and its partnership with the United States Postal Service. Other items will ship Fedex Home.

Can I track my order on-line once it has shipped?
Currently our website is not able to show status of your order. If your order ships from our warehouse, you will receive an email with the tracking number for your package(s). If the item ships from our manufacturer it is not possible to send the tracking information to you. To view all Fedex deliveries bound for your address, including ours, you may sign up free of charge for Fedex Delivery Manager by clicking here.

Why is your shipping and handling so expensive?
Fuel prices and the costs associated with residential deliveries are the biggest challenges. We do our best to control our shipping and handling costs. In fact, despite annual increases from parcel carriers, SYW has managed to hold our shipping costs flat for over two years. SYW also offers free shipping promotions in many of our catalogs as well as through e-mail promotions. Please note, our free shipping promotions are not applicable to orders outside the Contiguous U.S. Sign up here to receive those promotions.


For further information on shipping policies, please click here.

For all inquiries of freight shipping and freight shipping policies, please click here.


Returns:


For all inquiries involving returns, please click here.


Product Questions:


Do you Gift Wrap?

No, Gift Wrapping is not available for any item.

May a Gift Message be enclosed?
Yes, we would be more than happy to hand write a brief message to your gift recipient at no extra charge for products that are shipped from SYW. If the product is shipped directly from the manufacturer, the message will appear on the packing slip. Please add your comment/gift message to the appropriate field on the order form.

Do you honor requests for Special Orders?
We are able to special order certain braided rugs in custom sizes. If you would like a special order pricing agreement mailed to you please call 1-800-231-8060.

May I find out the name of the manufacturer of your products?
We apologize but because of agreements with our vendors, that information is not available to our customers.


For additional product information, please click here.


Instructions and Forms


For any product forms or product assembly instructions, please click here.


Price Match Guarantee


For information on policies regarding our price match guarantee, please click here.


Terms of Use


To view our Terms of Use, please click here.


Privacy Policy


To view the Sturbridge Yankee Workshop Privacy Policy, please click here.


About Sturbridge Yankee Workshop


Does Sturbridge Yankee Workshop have a retail store?
No. We currently offer our products via the web and our print catalog only.


For more information about us here at Sturbridge Yankee Workshop, please click here.


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Sturbridge Yankee Workshop reserves the right to correct typographical errors/omissions.

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