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Frequently Asked Questions


Sturbridge Yankee Workshop provides as much information as possible to make ordering and service a pleasant experience. If you have a specific question regarding ordering, checking on an order, returns, shipping, freight, or our privacy policy, please choose from the topics below:

Ordering


Can I combine coupons on one order?
No. One coupon code per order, please.

For additional assistance with the ordering process, please click here.

Shipping and Delivery:


How do you ship?
Most smaller packages will ship UPS SurePost® and its partnership with the United States Postal Service. Other items will ship UPS Ground.

Can I track my order on-line once it has shipped?
If your order ships from our warehouse, you will receive an email with the tracking number for your package(s) once shipped. Please be sure to include your email address with your order. If the item ships from our manufacturer it is not possible to send the tracking information to you. To view all UPS deliveries bound for your address, including ours, you may sign up free of charge for UPS My Choice® by clicking here.

Why is your shipping and handling so expensive?
Fuel prices and the costs associated with residential deliveries are the biggest challenges. We do our best to control our shipping and handling costs. In fact, despite annual increases from parcel carriers, SYW has managed to hold our shipping costs flat for over two years.

For further information on shipping policies, please click here.

For all inquiries of freight shipping and freight shipping policies, please click here.

Returns:


For all inquiries involving returns, please click here.

Product Questions:


Do you Gift Wrap?
No, Gift Wrapping is not available for any item.

Do you honor requests for Special Orders?
We are able to special order certain braided rugs in custom sizes. If you would like a special order pricing agreement mailed to you please call 1-800-231-8060.

May I find out the name of the manufacturer of your products?
We apologize but because of agreements with our vendors, that information is not available to our customers.

For additional product information, please click here.

Terms of Use


To view our Terms of Use, please click here.

Privacy Policy


To view the Sturbridge Yankee Workshop Privacy Policy, please click here.

About Sturbridge Yankee Workshop


Does Sturbridge Yankee Workshop have a retail store? No. We currently offer our products via the webite and our print catalog.

For more information about us here at Sturbridge Yankee Workshop, please click here.

Sturbridge Yankee Workshop reserves the right to correct typographical errors/omissions.

©1998-2022 Sturbridge Yankee Workshop