If you are not completely satisfied, for any reason, we will credit or refund the merchandise amount paid within 30 days. After 30 days and up to 6 months you will receive a gift certificate for the merchandise value which is subject to a 20% restocking fee. A restock fee may be applied if items are returned without original packaging. It is advised that you contact Customer Service to request a return label. A return fee will be deducted from your merchandise credit per label used. Return fees may vary. Please call for oversize/freight item returns. Personalized items will receive a gift certificate for merchandise value only. Shipping charges are non-refundable.
Customers are responsible to report USE TAX
to their respective state.
Return from international locations:
If you live outside the USA, or its territories, you will be responsible for any customs brokerage fees associated with your standard return.
Please call ahead prior to returning damaged/defective/incorrect items. This process may take longer than a normal return due to what is involved. We apologize for the inconvenience.
RETURN FORM (PDF file)
- click to print the return form.
Customer Service Number
Monday - Friday: 8:00 am - 8:00 pm ET
Saturday: 9:00 am - 5:00 pm ET
If you would like to contact us regarding an order or services, please send email to: firstname.lastname@example.org
Please include your full name and full address if this is in regards to a previous order.
Questions or comments regarding the website may be addressed to: email@example.com