Frequently Asked Questions
Sturbridge Yankee Workshop provides as much information as possible to make ordering and service a pleasant experience. For those requiring any technical related assistance, please click here
Can I combine coupons on one order?
No. One coupon code per order, please.
For additional assistance with the ordering process, please click here
Shipping and Delivery:
How do you ship?
Most smaller packages will ship Fedex Smart Post and its partnership with the United States Postal Service. Other items will ship Fedex Home.
Can I track my order on-line once it has shipped?
If your order ships from our warehouse, you will receive an email with the tracking number for your package(s) once shipped
. Please be sure to include your email address with your order.
If the item ships from our manufacturer it is not possible to send the tracking information to you. To view all Fedex deliveries bound for your address, including ours, you may sign up free of charge for Fedex Delivery Manager by clicking here
Why is your shipping and handling so expensive?
Fuel prices and the costs associated with residential deliveries are the biggest challenges. We do our best to control our shipping and handling costs. In fact, despite annual increases from parcel carriers, SYW has managed to hold our shipping costs flat for over two years. SYW also offers free shipping promotions in many of our catalogs as well as through e-mail promotions. Please note, our free shipping promotions are not applicable to orders outside the Contiguous U.S. Sign up here
to receive those promotions.
For further information on shipping policies, please click here
For all inquiries of freight shipping and freight shipping policies, please click here.
For all inquiries involving returns, please click here
Do you Gift Wrap?
No, Gift Wrapping is not available for any item.
May a Gift Message be enclosed?
Yes, we would be more than happy to add a gift message to the recipient at no extra charge for the products that ship directly from SYW. We are unable to add a gift message to the recipient if it ships directly from the manufacturer/vendor. Please add your gift message to the appropriate field (step 4 of the check out process), when placing the order. Your message will appear on the gift invoice.
Do you honor requests for Special Orders?
We are able to special order certain braided rugs in custom sizes. If you would like a special order pricing agreement mailed to you please call 1-800-231-8060.
May I find out the name of the manufacturer of your products?
We apologize but because of agreements with our vendors, that information is not available to our customers.
For additional product information, please click here
Instructions and Forms
For any product forms or product assembly instructions, please click here
Price Match Guarantee
For information on policies regarding our price match guarantee, please click here
About Sturbridge Yankee Workshop
Does Sturbridge Yankee Workshop have a retail store?
No. We currently offer our products via the web and our print catalog only.
For more information about us here at Sturbridge Yankee Workshop, please click here
Sturbridge Yankee Workshop reserves the right to correct typographical errors/omissions.
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