Order Help

Ordering Information

Phone Orders: 1-800-343-1144

Fax Orders: 1-207-774-7809

Mail Orders: Order Form (PDF File)

Sturbridge Yankee Workshop
90 Blueberry Road
Portland, Maine 04102

ORDERING INQUIRIES:


Why haven't I received an email confirmation of my web order?
Please check all folders (including junk and spam) in your email inbox to see if the email confirmation may have been directed there.

Can I check my WEB order status online?
You can check the status of your order by logging into your account. Click here. Your order will say “processed”. However, for further information regarding your order we suggest that you call Customer Service at 1-800-231-8060 for more information.

I cannot find the item I want to order on your website - where is it?
If the item cannot be located on our website, it may have been unexpectedly canceled or sold out. Email us or call 1-800-231-8060 to check for more detailed information.

May I use more than one payment method on your website?
At this time, our website is designed to accept one method of payment per order.

How will I know if the web order I placed has been shipped?
Your order will be shipped within 3 business days if the item is in stock. We will contact you if your item(s) are out of stock or sold out.

What is a "Bill To Address"?
The Bill To Address is the address where you receive your credit card statement.

May I place an International Order?
No, we don't ship internationally.

Do you honor requests for Special Orders?
We are able to special order certain braided rugs in custom sizes. If you would like to place a special order, please contact Customer Service at 1-800-231-8060.

Where can I get a coupon code?
We offer plenty of money saving coupons to our email customers. Please make sure you are signed up to receive our emails. Click here

Do you have Gift Certificates?
Absolutely! Gift certificates are available in any amount over $10. We'll send the recipient the certificate, our newest catalog, and a gift message. Please call 1-800-343-1144.

How do I place an order with a Gift Certificate?
We are able to accept gift certificates over the phone. However we are not set up to accept gift certificates on our website. Please call Customer Service at 1-800-231-8060 to place your order with a gift certificate. We apologize for the inconvenience. If you are mailing your order please include your gift certificate along with your mail order and mail to: Sturbridge Yankee Workshop, 90 Blueberry Rd, Portland, ME 04102