Why haven't I received an email confirmation of my web order?
Please check all folders (including junk and spam) in your email inbox to see if the email confirmation may have been directed there.

Can I check my order status online?
We apologize, but we do not offer this feature at this time.

I cannot find the item I want to order on your website - where is it?
If the item cannot be located on our website, it may have been unexpectedly canceled or sold out. Email us or call 1-800-231-8060 to check for more detailed information.

May I use more than one payment method on your website?
Our website is unfortunately only designed to accept one method of payment per order. We are happy to take your order over the phone! Please call 1-800-231-8060 for customer service assistance.

How will I know if the web order I placed has been shipped?
Your order will be shipped within 3 business days if the item is in stock. We will contact you by mail if your item(s) are out of stock. If the item is sold out, you will be contacted by email or telephone.

What is a "Bill To Address"?
The Bill To Address is the address where you receive your credit card statement.

May I place an International Order?
Yes. However, shipping charges will vary and some of our larger items are not shipped internationally. Please contact Customer Service at 1-800-231-8060 so that we may give you an accurate quote.

Do you honor requests for Special Orders?
Our apologies, but we do not honor requests for special orders.

Where can I get a coupon code?
We offer plenty of money saving coupons to our email customers. Please make sure you are signed up to receive our emails.

Do you have Gift Certificates?
Absolutely! Gift certificates are available in any amount over $10. We'll send the recipient the certificate, our newest catalog, and a gift card. Please call 1-800-343-1144.

How do I place an order with a Gift Certificate?
Thank you for ordering, however we are not yet set up to accept gift certificates over the phone or on our website. We apologize for the inconvenience. Please mail your gift certificate to: Sturbridge Yankee Workshop, 90 Blueberry Road, Portland, ME 04102.