Customer Service - Sturbridge Yankee Workshop

Customer Service

Customer Service
About Sturbridge
Privacy
Ordering Information
Shipping and Delivery
Frequently Asked Questions
Instructions & Forms
Returns
Order Form (.pdf file)

Our Guarantee:

It is Sturbridge Yankee Workshop's goal to ship all orders within 48 hours of receipt based on the time the order is received and in-stock inventory levels. If an item(s) in your order is not in stock, you will be notified by postcard and your order will ship as soon as your item(s) are in stock. We thank you for your order.

We take pride in our tradition of providing premium quality products and we will be glad to match any other current catalog's regular priced items, if identical. If you are not completely satisfied for any reason we will credit or refund you for the merchandise amount for 30 days. Return the item along with the originial invoice to SYW. A return received after 30 days and within 45 days will receive a gift certificate for the merchandise amount paid. Returns received after 45 days are subject to a 20% restocking fee. We regret that packing, delivery and freight charges are non-refundable. Sorry no COD's accepted.

Customer Service Number: 1-800-231-8060
(M-F 8 am - 9 pm, Sat 9 am - 6 pm EST.)

If you would like to contact us regarding an order or services, please send email to:info@sturbridgeyankee.com
Please include your full name and full address if this is in regards to a previous order.

Questions or comments regarding the website may be addressed to: webmaster@sturbridgeyankee.com